Furnace installation went smoothly, everything was completed in a professional, friendly and timely manner. Workplace was left clean and orderly, all questions were addressed and processes were clearly explained.

Tim B is the best! This is the second time he's been to my house, on two unrelated matters, and BOTH TIMES quickly found the problem, thoroughly fixed the problem, and was not only completely professional...but kind as well. His helper, Andrew, was also thoughtful and quick to help or explain what was happening. Although I'm sure Pann has a number of wonderful technicians, I'm going to ask for Tim next time I have a problem...which hopefully won't be for a while. Thank You Tim and thank you Pann, Marie Francis

Pann was very good on keeping me up to date when a service person would be able to come. Work was done quickly and efficiently.

Tim B at Pann Home Services was excellent! I highly recommend these guys.

It was Friday, i was desperate and i know I will not be able to find anyone to service my leaking kitchen faucet. Renee answered the phone and was nice and friendly and helpful. This is special to me because it is rare plumbing phone rep or workers are friendly on the phone. She tried but no luck, however she got me someone on Monday. That is still the best offer. The company is very busy and squeezing me in was not easy. Tim came and did a good job. I am really grateful for a pleasant quick problem solving experience. In a situation like this, I am always so overwhelmed because i need the sink. Thank you.

These guys were terrific. They installed a tankless water heater. Came exactly on time, did exactly what they said they were going to do, were meticulous about clean-up and moving my things out of the way while they worked. They also explained how everything worked, not that I totally understood it, but they were patient and not condescending. There was a slight issue with water pressure after they left but they came back cheerfully and fixed it.

I had my storm door and front door replaced, and Brian is the best carpenter!! He was polite, courteous and an exceptional professional. The doors were installed beautifully and even when the paint on the front door didn't exactly match, he made sure he found a paint that did and the results are gorgeous. And at the end of the day, the front door area was spotless!!! Thanks so much Brian, for a job exceptionally well done! See you next year when my front porch needs to be replaced :)

Ron was great! Professional and courteous!

Exceptional service from Tim B. Went well out of his way to fix our issue as quickly as possible (including driving out to Billerica and back in rush hour traffic to personally pick up the right parts for our job after the wrong ones were delivered). Professional, courteous - we will be requesting Tim for future work on our home for sure.

Tim B. helped with diagnosing a heating problem. He was very courteous & professional and went above and beyond to fix the issue quickly. Great customer service! Thanks, Tim!

Fantastic service!! Friday 2 AM our water heater failed. 7 AM I called Pann and was told a Service rep would be out between 9AM to noon. At 8:30AM Pann called and said Rep was on his way -- he arrived about 9 AM. I decided which water heater I wanted (with input from Chris, the Rep), he placed the order, then was told delivery would take up to 3 hours since all the trucks were out on calls. Chris told me that he planned to go home, get his own truck and then go pick up the heater. Within 45 minutes he was back with the heater. By about 1:30 PM the old heater was removed, the new one installed, everything cleaned up, and we had HOT WATER. All this was completed within 6 1/2 hours of my call to Pann!!! I still have a hard time believing how great the service was!!!!!! Obviously plan to use Pann again!!

I can't say enough positive things about Paul B. My husband and I owned an 1886 Victorian home in Cambridge (aka a constant labor of love) but had virtually no renovation savvy. We met Paul 5 years ago shortly after the purchase our home when he was working as a carpenter for Pann. Since that time he's been promoted but he's still willing to go out to a job and make sure whatever needs done gets completed. He's hard-working and intelligent and always follows through with what he promises. Letting people into your home to do work can be a bit worrisome, but you have nothing to worry about with Paul or any of the Pann employees. They were all a pleasure to work with over the years. They don't always bid the lowest for a job but I can assure you that they'll always delivery quality, complete work in a timely manner. We've since sold our home and moved to CA and I only hope I can find a carpenter/manager as competent, honest, and friendly as Paul to work on our new home.

Pann is a company that puts customer service first! From the care that they took to cover my floors to the way that the service techs explained the process, I felt like the team really care about the work that they do. I had a new Navian system installed by Chris M., Tim B. and Ryan G. Tim B. had been to my home before and was just as courteous, helpful, and kind as the first visit. He's great! When he learned I was having another problem with my home, he made a call to connect me with the right service pro to help solve it as well - talk about going above and beyond! Chris M. was remarkable. He did a marathon installation (10 hrs) and his hard work and dedication were impressive.He was smiling and cheerful the whole time and never made me feel like my questions about the system were an imposition. He never rushed, making sure everything was perfect before they left, and even wanted to sweep my floors at the end of the night. I couldn't be happier with the service I received from Pann!

Last week I had two visits from Pann, both pleasant and helpful. Ryan came over to check out my rather finicky a/c, which wasn't working well in the basement. He's had to tweak it on other floors, and is always cheerful and friendly, even though it's rather old and unreliable. As usual, he found the problem and left me with a properly functioning system. Mike also came over last week. After careful consideration, he gave me a quote to repair a fence which had fallen over. He explained that he couldn't be 100% certain exactly what the problem was until the posts were completely exposed, but outlined the various possibilities, the solutions, and their costs. He was sensitive to my desire to keep the price as low as possible and came up with options that would help to keep them moderate. He was also friendly, on time, and careful about keeping my floors clean when he came in the house.

Tim B. did a great plumbing job for us. He fixed a shower and a sink. He can diagnose problems and has the know-how to fix them. Tim is also a super nice young man. Thanks!

Tim took the time to *listen* to what the various issues were. He then diagnosed the problems. He then suggested various solutions, and educated me as to the pros and cons of each suggestion. I did not feel pressured to do anything.. We had an actual back and forth discussion, where he demonstrated his expertise and his intelligence. This was a warm Friday afternoon, and Tim did not try to rush away. He also repaired on site everything that was possible, at that point. He also fixed some shoddy workmanship from another company. Tim was professional, knowledgable, courteous, and friendly. I cannot recommend him highly enough. He is a great representative of Pann Home Services.

Tim B from Pann Home Service has proven to be a excellent service provider, he has serviced our heating and air conditioners units for a few years now. A month ago we had a leak under our sink. Tim came to our home one hour after we called Pann Home Service. He quickly took care of the problem in a highly professional manner.

My experience with Pann was great from start to finish! From my initial phone call (when I was panicked because of a water heater malfunction and the tech on the phone calmly talked me through each step of getting things sorted out) to the email confirmation showing me exactly who I could expect to show up at my front door - now THAT is customer service. Tim B., the service pro, was excellent! He talked me through exactly what the issues were, how to resolve them - explaining everything clearly and with all the pros and cons of the options - and then helped me pick the best solution. I couldn't be happier with the service I received and I know exactly who to call next time there is a problem.

Tim got the job done quickly and professionally - we were very happy with his work

excellent customer service. Ron H was professional and knowledgeable. Would highly recommend this company.