I had three quotes on a new Trane 20 Seer dual fuel with wi fi thermostats and a 14 Seer package heat pump there price was not the highest or the lowest but I felt the best value Hal & the Installers did a super job made me feel like comfortable with leaving them in the house.

This company is FANTASTIC. We have a York Affinity heating/cooling system, and apparently there are a limited number of dealers and repair services in our area that work on them. Although they were booked on a Friday, I called them and they scheduled an appointment for today and let me know the technician would be here between 8-9am. He was here at 815. He called me when he was standing outside of our front door, wore surgical boot covers to keep from getting the floors dirty, and was 100% courteous and explanatory in what he was doing. I think his name was Ryan. We'd had a family friend (who's a heating/air specialist) come look and test our system, but he wasn't familiar with York, so he didn't repair it; he gave me some areas to narrow it down to, which is what I gave to Ryan so he could diagnose the problem correctly. DEFINITELY recommend them! Knowledgable, ON TIME, courteous and very explanatory. PLEASE call them, as they won't do you wrong! Request RYAN, too!

This company is FANTASTIC. We have a York Affinity heating/cooling system, and apparently there are a limited number of dealers and repair services in our area that work on them. Although they were booked on a Friday, I called them and they scheduled an appointment for today and let me know the technician would be here between 8-9am. He was here at 815. He called me when he was standing outside of our front door, wore surgical boot covers to keep from getting the floors dirty, and was 100% courteous and explanatory in what he was doing. I think his name was Ryan. We had a family friend (who s a heating/air specialist) come look and test our system, but he wasn t familiar with York, so he didn t repair it; he gave me some areas to narrow it down to, which is what I gave to Ryan so he could diagnose the problem correctly. After spending about 2 hours outside running diagnostics, he ultimately fixed the problem. Lastly, they have a GREAT yearly service plan, which we got! THX!

Thanks to Hal and the Atlantic Shores team for the professional job done on the .install of my new Heating and AC System. I knew my old system was on it's last legs, being I got 23 years service out of it.. After getting a number of quotes from different companies in the Virginia Beach area, I went with Atlantic Shores due to the fact that they had the best warranty and best price. Myself and the Inspector was impressed with quality of install. Tim Borror

Beware that this company charges double other HVAC companies in the area. I would recommend going with other more reasonably priced companies that do not price gouge. My AC unit need a new capacitor and they charged me $135 on top of the $86 service charge. I did research online and called other companies in the area, and they all told me that capacitor costs between $15-30 and the service with them would have been no more than $150 total including the part and labor/service charge. The technician was there for less than 20 minutes and they ended up charging me almost $200 in labor/service charges. Secondly, the technician did not add the bill properly and added an additional $20 to my bill for nothing. Then they tried to sell me their semi-annual service plan. I would have considered it, but after talking with more reasonably priced companies, I will take my business elsewhere.

Great service, very professional. Jeffrey fixed my problem in about 15 minutes. $87 mandatory payment ("diagnostic fee"). Total bill was $216 for a new capacitor. Now I'm chillin again.

The heater HSI burned out during the previous evening and I awoke to 58 F degree temps! I called Atlantic Shore at 7:30am and they had a proffesional there at 9:30am. I was extremely happy with the on call emergency service on a Sunday. The technician arrived right on time, and had the unit repaired within 15 mins. I would recommend these professionals to anyone! If you have a heating issue, these are the guys to call! Thanks for the fantastic service Atlantic Shores!

Hal and his team are awesome. After a very hot summer with no a/c and many company's failing to keep their scheduled appointments Hal came to the rescue. Hal arrived on time, was very professional, honest and competent. Hal was true to his word, completed the job in a timely manner and followed up with me to ensure I fully understood the new system. Would recommend Hal and his team to anyone.

outstanding job, very professional and went above and beyond what was expected

Atlantic Shores delivers on their promise of "comfort on demand." I called them at midnight (on a Saturday!), a technician was at my home within the hour, and the repair was completed within 30 minutes -- truly awesome service! IMO, they've earned their spot in the "super" pages! Tiffany in Suffolk, VA

My husband and I just want to say Thank you to the crew that replaced our air conditioner and all that went with it. It was during the heatwave at end of July and our old unit died. From first meeting til job done was very quick. The crew were respectful and fast! We will defentily recomend Atlantic Shores to everyone we know. Sincerely Patrick and Laura Harrington

My hat's off to Hal Nystrom and the entire Atlantic Shores team! After several costly repairs to my home's existing HVAC system last year I chose to have a complete new high efficiency system installed and Hal came out personally to inspect my home and recommend the perfect system for my needs. In addition he offered it w/ installation at a very reasonable price and time frame! I had the system installed in January of this year but waited until now to post the review as I wanted to ensure that both the Furnace and AC performed as expected thruout the seasons so that my review would be as accurate as possible, As promised, the system works flawlessly, the quality of installation was top notch and the Atlantic Shores staff were courteous and professional throughout the entire process! If you are in need of any kind of HVAC service make Atlantic Shores you first call!! You won't be disappointed!

I have been working in customer service industry for over a 15 years now and I've seen a lot of companies come and go. Hal Nystrom, his father Sean, and the entire Atlantic Shores teams idea of customer service, is excellent. This company represents a uncompromising level of customer service ideas, techniques, and satisfaction. It's great to have a company such as this in Hampton Roads. I look forward to continuing our relationship for the life of my geothermal unit and beyond. Not only did they take care of the installation and our questions in a timely manner, they went the extra mile to address our concerns after the installation and beyond. Unfortunately this small space does not allow me to site the many examples of exemplary service and technical knowledge shared by the entire staff. However, I can say their attention to detail, and genuine concern for their customers is unparralled in today's business environment. I would recommend them to anyone.

Atlantic Shores is a family-owned business. My heat/ac broke the end of November, 2009. Purchasing a new unit was a big project for me and my family. Mr. Hal Nystrom, Vice President, personally visited my home in Virginia Beach and recommended a unit that would fit our needs. He was able to put us at ease and make this a relatively painless process. As promised, his staff was able to complete the installation just three days later. They also checked my current duct work to be sure all would be in working order. It was wonderful to arrive home that Thursday evening and have a nice warm home. The unit is very efficient and quiet. Kudos to Hal and his team at Atlantic Shores! C.D. Davis, Virginia Beach

I have been dealing with Atlantic Shores for over 15 years. They are honest and will not rip you off. They just installed a split system heat pump for me and the technicians were very competent and polite. My dealer of choice.

I thank you and my children thank you. When it was 17 degrees and the snow was falling my company wouldn't return my calls. But you did and in no time got us warm and comfortable again even in the middle of the night. Thanks for your dedication and professionalism. I'll recommend you to all of my friends.

Great Service! Prompt, Clean, and Professional!

Atlantic Shores Heating and Cooling, is hands down the best company in regards to quality and customer care, they are a family business and definitely treat you like family I would recommend them to anyone.