Using OutToday.Com was somewhat an accidental experience. We got a free checkup of our furnace, as did several of our neighbors on the same evening. They made a proposal and we accepted; we were quick in doing so because our furnace had a defect. They replaced the furnace, and the experience was not too bad. We had chosen a furnace to get a rebate from energy savings, but unfortunately we couldn't get the original one we wanted because it physically wouldn't fit in the area. The furnace is running fine with no problems. They really were fine. I think they are a young firm, but they seem like they do a lot of things right. Gary is the manager, and he is very good with the public. He is a very nice guy.

The initial guy seemed to talk me into the furnace too fast. I wish I could have waited, but he seemed to rush me, and I got kind of stressed out. I felt afterwards that I got talked into it, and I am not really happy with that. I also ended up with two different financial services, with two different credit companies. That means I will be getting two different bills and two finance charges. If I had known that from the start I would have said no. I have been a widow for 2 years, and my husband was ill before that, so now everything is breaking. There were 4 major things I had to get replaced, so I would have like to get a little more out of the furnace, especially because it was still working. I am a little frustrated. However, I am happy with the furnace and the thermostat. Everything is working great. The young men who put it all in were also great.