Nice folks work in the branch. But they can't make up for bad leadership.Corporate culture dictates a company's ethos. In Chase's case, their corporate identity is one of disregard and contempt of their customers.I had a fairly minor issue with them. I had been depositing my daughter's tuition checks for about 18 months. Then, out of nowhere, a check was returned and I was advised to "...go to my local branch and request additional information."The details are really unimportant. What was important was that we had just buried my father in law, and my daughter was fighting severe depression. Her tuition was late, and she incurred additional fees from the college.The financial impact was manageable. What was intolerable was Chase's treatment of our issue. It was obvious that the company only responded because I filed a BBB complaint. They were officious, and devoid of any human decency. No individual took responsibility, for anything. Every form letter was unsigned. A computer algorithm could have wrote their banal responses (and just might have). I pray that a new wave of deregulation allows more and more people the opportunity to abandon their outmoded, bloated corpse of a business. I am a person first, and an "account holder" after that. Any company incapable and unwilling to acknowledge that doesn't deserve my business. And doesn't deserve to be IN business.I pity anyone that has to work for a company this mechanistic and inhuman.