Oh my God... So, all I have is Internet service. No phone, no TV... When I signed on I had the 5 meg plan for years. The service was spotty and dropped often, but I was ok with it. Then I got a roommate so we needed to upgrade. Long story short after like 3 service requests for technician to come out, 2 refunds for shoddy service, and countless drops in connection, I have the Ferrari of Internet packages, 2 dedicated lines, 50 megs, wireless modem, and it STILL DROPS. That's still ok with me. I work from home and use the cable modem which is always reliable. Wireless, well it's ok enough. The problem came when I had to switch apartments. The process of switching was fairly simple. The 5 calls into Cox to do what they described as a "Simple Process", the call transfers, only getting 1/2 the story from customer service dept one day and having the other 1/2 explained to me upon the day of connection, was the worst experience I've ever