we've been using this service for 2 or 3 years now and are continually surprised about the customer care we receive! Sure, as with any cleaner, we've had "issues"--but VG has always taken care of any issue we've had, and even seem to anticipate our needs--now that they have been servicing us for so long! Just had to write this since, once again, they helped us through a "could-have-been" pickle over the holidays. Merry Christmas, Van-Go!