Dr. Kramer was wonderful with my dog when she was living. I have 2 dogs at this time but will not be returning to his office. Last week one of my dogs past away. She was a foster dog that we took on to keep her out of a shelter. We took her on with the intention of giving her a great last few years (she was 11) we assured ourselves we would not grow attached as we knew our time would be short . She grew on us and like many of you would understand, she became part of the family. She past at age 14 of a respiratory illness. We brought her for cremation to Dr. Kramer's office and entrusted them with her remains. We found out one week later from the crematory that they just picked her up! She was left in a freezer for a week. After discussing this with Dr. Kramer he stated the dog was not alive and since he could not help her he had no "ethical" obligation to let us know she was still there after several days and did not feel it was important. In life and in death pets are family.