My hot rollers came with just enough pins for the rollers. The problem is that once the rubber tips fall off, there is no way to get a replace since replacement parts are "out of stock". Compounding the problem, is the fact that the person I spoke with in Customer Service was more interested in reading her book of 'rules and regulations" than she was in helping to solve a problem that makes this produce usable. Calling the Corporate Office gets you an extension that just rings.

Had water pics for 15 years, 1 for 11 yrs, 2 for 3 yrs. & 3rd (conair) for 6 months before it lost power. Called co. & got Return Authorization # & shiped to Phoenix. Called to check status & they could not find my return. 9-11-2012 Conair called to say they found my return but would take 30 BUSINESS DAYS before they would have in stock. Called 9-12-2012 could not help & would not give me the number for the NJ corp.office. Called NJ office 30 times with "busy redial" only to get busy signals. Called Customer Service again & wanted to talk to a supervisor, got Michelle. First complained about having to press "1" for English. Said this was an insult to Americans as this is an ENGLISH speaking country. Should have greeting in ENGLISH then press 1 for Spanish, 2 for whatever & then go back to English. Michelle said that was "ilrevelent". Michelle is CUBAN which explains her response & closed mind. Checked for alternative but that was on back order too. Poorly run compan