Beware they are cleaning your clothes based on the care label. If you request dry cleaning and the care label states the garment can be washed, they're washing your clothes. I was told the care label is what's best not what I requested. Well guess what, a pair of my pants faded and they told me for weeks my pants weren't ready. All the while Kelly was trying to replace my pants without my knowledge. If you're wondering why your dark clothes are fading.... now you know.