I have been a customer for years, They are responsive and give me options for repairs when needed. I really feel like I can trust them!

Have been to PFM several times and I never get called to let me know what is going on, when the car is ready, car not ready when promised, etc. And some cases I've asked for specific things to be looked at or done and they were not done. I don't know what kind of management they have there, but I won't be going back to them. I could go into detail about everything but the fact remains that the more they work on the car, the more things go wrong. i.e. lug nuts falling off, new noises that weren't there before taking the car to PFM... if you can at all go somewhere else, I recommend finding another place. Funny, they claim to have a 97% "fixed right the first time", I had the car in there for one problem in particular 3x only to find out that after the third time and $450, the car sounded worse. They offered to look at it a 4th time. Uhhh, no. Thanks. No value added service here that's for sure.