Placed an order for a few thousand bags in July. On their website, it clearly states that production will start after an approval for the artwork. An approval was made on our part on the 18th. Which means the bags should have been ready no later than the 28th. It is now August 15th and we have yet to receive a receipt of the payment we made plus any type of tracking number. They promise they will call back and they never do. Been getting the run-around for this past month. Spoke to Randy and he told me to call at 5:30 est and no one answered because their hours of operation are until 5!!!! They took a 3000 payment and I still don't have my bags. BAD BUSINESS!!!!!!!!!!!!!