I have used this kennel in the past, without any major issues - this last time however was not a good experience. When I dropped my dog off I gave them her medication for the 3 days I was going to be away, after I picked her up I noticed when I got home that all of her heart pills were still there, they never gave her any of her medication. I immediately left a message on the answering machine, no relpy back. I called them the next day and they did apologize and said they would look into it. I am just greatful that I was not out of town longer than 3 days - the poor dog may not have made it.