Can I give them zero stars? I called to order Sashco Log Jam, a log PRODUCT (Superpages won't allow the use of the word describing this product, characterizing it as profanity, a racial slur!--Haha!). I live over 2 hours away, so a friend picked it up for me. Rodda had ordered Log Builder, a latex caulk, instead. They had never heard of Log Jam. Are you kidding me? Chris told me the products were basically the same. (Why does Sashco make two products that are the same?) I called Sashco. No, I could not use the Log Builder for my application. I called Rodda back and explained this to them, as well as the fact that Sashco was not happy that one of their few retailers did not even know one of their products EXISTED! Now, I had to ask my friend for another favor (perhaps two if reordered). But wait! There's more. I was told it was usually their policy to charge a 15% restocking fee--for their mistake. Now, I'm ordering on line and paying $45 shipping. What a bunch of clowns.