My Grandpa Use to own this company, he sold it to my cuzin. I was there recently to get my altinator rebuilt and i didnt seem to have any issues with it. i just walked in, told them what was going on. they checked it out, rebuilt it and gave it back in an hour. I beleive that there customer service is good. And not just because there family, i had a friend go there a wile back and he said that he also thought they had real good service.

I'll give them one star because they're friendly on the phone. I ordered a starter for my lawn mower that they told me that it would be in the following day. I called the next day and they told me that there was a glitch in there system and the order wasn't entered. Frustrated, I hung up only to call back and ask for the truth. I asked if the order was not entered and she told me "ya, he didn't put the order in". Knowing how bad the economy is and that customer service should be the number one priority Floyd's failed miserable. I suggest not trusting Floyd's if you need a part ordered in the next day. I know mistakes happen but I didn't even receive an apology.