This is a business that could be an asset to contractors. Instead they promise one date and jerk you around and around. If you want to be twisted seven different ways, this is your place to go to. IF you can get the tile it doesn't match what's in the show room. Cheap china, box says "new zhong yuan" But good luck getting the tile before your customer gets fed up with the delays. Don't try scheduling around their promise dates. Their dates are fiction and keep changing. If I could rate with a minus sign in front of the stars I would. Their delays cause you delays.They may not need or want repeat customers but the rest of us do. They will not be good for your business. Sadly when you finally get the "flat tile" you ordered it would better to use the tiles for bowls. Flat smooth surface does not describe the end product and returns/credit is not only a nightmare but next to impossible. If you have no deadlines, no interest in quality and like to be looked down on as a "peon" this is 4 U.