i.e., A local favorite, or highly recommended becauseI ordered wedding invitations with them. The inner envelope was not included and they didn't tell us that was an option. We did pay extra to have it lined but that was the outer envelope, the one the addresses go on and the one people throw away! Since we never received a write up of our order we had no idea until they were all done. Why would we pay extra for it to be thrown away?!? We also had them address our envelopes for us. With some confusion of our addresses over a dozen weren't printed. When I asked it she could do them there was no mention that it would cost extra. When my grandmother went to pick them up for me she charged her over $40. We thought that service had already been paid for. Again since never getting and order slip we didn't know there would be extra charge. When my grandma finally got a copy of the order we seen we were charged twice for a proof!! It was their mistake on the 1st proof!!! Too many things went wrong and they didn't care to make it "Write" From an unhappy costumer whose grandma lost sleep over their thoughtlessness