Bicycle Alley is the best bike shop around the Worcester area. Good professional service guaranteed.

I brought my 7 thousand dollar bike there, and they broke the frame. Specifically, they broke the front derailleur hanger. Communication through this event was poor. To get my bike back, they made me pay not only for parts ... but for labor ...which I thought was ridiculous as I was paying them for their time to break my bike. Additionally, they replaced the bottom bracket (was this even necessary?). When I brought my bike to a reputable shop to get it repaired, they informed me the bottom bracket cups were put in backwards. Zero stars for service. Prices for new bikes are retail MSRP.

Great staff, very efficient, very helpful. I was in and out with a quick service issue in less than 30 minutes.