They seem friendly alright but they a. added a week onto my delivery spread with no explanation, b. overcharged me with no explanation (Atlas Van lines did return the money after we called - though the people at Reed gave us the run around), c. they broke my stuff! They broke some furniture (2 pieces!) and they broke picture frames and other small things. The staff seems perfectly nice at first but as soon as you sign, watch out! I was really disappointed - I expected so much more from people in Wooster.