We live about 15 minutes from this deli and have frequented it from time to time. The sandwiches are very, very good, but the gal who runs the place is just plain nasty!! She always has an edge to her, but the last time I was there (on my way to see visit my husband who was in the hospital after open-heart surgery) she snapped at me when I called to order a sandwich and was acted disgusted when I went to pick it up because I had the audicity to say that I had called to order a turkey sandwich for take-out. She made it clear that she had NO idea which order that would be because she had had phone orders for several turkey sandwiches. While it was a valid question, it needed to be delivered in a much more pleasant manner. Her approach is caustic and we will not ever go there again. Too bad too, 'cause the sandwiches are really good!!