Owner does not return phone calls timely - hard to book lessons this way. Owner is rude when you ask questions. Very limited time slots available for booking driving lessons. They do not reschedule cancellations which takes up slots. They show up sometimes an hour early and sometimes an hour late with no explanations (driving instructor given times by owner which are always screwed up) No customer service skills They are not automated at all. Need to work on customer service and update to the world of computers and have online scheduling that other driving schools have.