Our company had been dealing with the same fire extinguisher company for years and had always found them to be difficult to deal with. We finally decided to make a change and called several companies to get some new quotes on service. Most of these companies did not even answer their phones and did not even return our call! The first thing that struck me was how helpful the gentleman on the phone was at Firesafe. He obviously knew quite a bit about fire safety and was more informative in 5 minutes than other company had been in several years of service. It was a no brainer to make the change to Firesafe and we are happy we did. They corrected issues the other company had never addressed when they came out and actually took the time to explain everything to us! The service person that came out, Mike was his name, was fantastic and very professional. We highly recommend Firesafe to anybody that needs Fire Extinguisher service!