Dont use him. Its not worth the headache. Bought a groupon for $30 basic steam clean service. Got talked into $200 more to have the best cleaning offered (yes, Im a sucker) and he left my carpets with two huge brown out spots that took him two return visits and us a half a gallon of vinegar, a new steam cleaner and EIGHT rinses with our carpet cleaner to get them most of the way cleared up. Then we decided to clean another low traffic area to see what the deal was. The tank was pretty filthy considering we just had them professionally cleaned. Pretty awful company. I tried to negotiate a return of At least a portion of our funds to sort of balance (and I mean not really at all) our trouble with this company. He has decided that there will be no return and that its not his responsibility . How that makes sense, I dont know. Dont use him. Its not worth it.