Owner does not show up at 7:00 AM when shop supposedly opens, but around 7:30. Cars towed are not on site but in Winston. If your towed over the weekend, they do not have paperwork available Monday Morning. They will Defer charge until when they have paperwork however. I've had my dealings with towers and so far not impressed. I will have to waste valuable extra time with them because of lack of communication and organized business practice. This company is not AAA approved.