Wonderful staff...and wonderful installation crew. I just bought carpet a few weeks ago and was so surprised how smoothly everything went. I will never use another flooring company!! I would recommend then to anyone. They were knowlegdable and helpful and even able to work with my tiny budget :)!! After the installation they called me the next day to make sure I liked it and everything went smoothly. Then I just got a hand written "thank you" note in the mail!! Wow...this is what customer service is all about. So much better than my experiences at Lowes and Home Depot.