This company installed the hardwood floor in this new house in 2012. During the one year inspection, there were problems with the floor that were identified and corrected by The Floor Specialist. I was told that should I have additional concerns, I should contact them directly rather than the builder. On 1 June 2014 I wrote a letter outlining additional concerns and asked if they would be amenable to making a courtesy call to discuss these additionald concerns. This letter was followed up with two voice messages none of which have been acknowleged or responded to. I was very pleased with the corrective measures taken in November but I am disappointed with their unresponsiveness regarding these new, additional concerns.