This is an honest, reliable and professional firm that provides service to the customer's expectation. I purchased a furnace from the firm and as a result of a misunderstanding, the company installed one that was different than I thought I had purchased. When I brought issue to the attention of the company's president, he assured me that I must be satisfied or his firm had not done their work. They replaced the unit with no charge and they did so with a positive and professional nature. The actual installation of the unit was done promptly on schedule and they did some additional improvements that were not required or expected. It is great to find a firm that relies on a quality product and service rather than quickly making a buck.Richard Lindblad, Winchester