Gym is great was a member before they were golds and came back. We moved and it was too hard to drive 30 miles to work out. I sent in a cancellation for the month to month membership form like the lady said by the 15th, they still charged my account, I was not expecting the charge so there was no money in the account. They then charged $25 for a returned charge. Collection agencies are easier to work with than these people. You can call the gym but they wont help you as it is not up to them?!?! DON'T COMMIT TO A MEMBERSHIP WHILE CLUB ADMINISTRATIVE SERVICES ARE MANAGING ACCOUNTS.