Same experience as many others. Paid for the 39.99 special. After the cleaning there were smudges and bugs on the front and windshield. Scratches all along the side which are deep that were not there before which I will have to get fixed. Part of the bumper popped loose. Very disappointed. I could have gotten a better result on an exterior wash from a gas station car wash. I do not reccomend getting your car washed here. The car does smell like lemon though, and the vacuuming was well done so I will give them that. (Side note. This is a brand new car)

As expected Autodell denied the claim immediately, after trying to recreate the scenario. For anyone expected a claim to be accepted, you will need to hire an attorney like I have. They will ask you to take photos of your vehicle along with signage of liability at the Autobell (which they don't have). I have already had the bumper fixed. It's sad that what could be a small cheap fix has to go this route. All I wanted was scratches fixed and an apology. Things happen, however now I'll let the Attorneys deal with it.

Great service very fast! They got all our NY salt off. All the employees are friendly and work really hard .