I recently took my pup to Preppy Pet and it was a HORRIBLE experience. My dog came back sick as can be, she was lethargic and queasy for days after I got her back. Preppy Pet will tell you it was due to all day playtime, which is not true because my pup was not allowed to participate because she jumped the fence. She was then crated for 5 days while I was away. Preppy Pet never called to tell me my pup had gotten out and that she was no longer allowed to be in playtime, or if I wanted to upgrade her to a larger suite for the remaining days. They did not feed her the food I sent with her (I marked the inside of the bag to make sure she ate her own food and it came back at the line 5 days later). They have very poor customer service and charge way too much for their services. And they tried to charge me for all day playtime for all the days I pup was there- who charges for services not rendered?! I will never go back to Preppy Pet, ever!