This company has no customer or technical support at all. Phone calls are unanswered, emails disappear into cyberspace, and online chat is usually unavailable or simply goes into standby mode for hours at a time. Meanwhile, your online store is down, customers are clicking away from your site in frustration, and Virtual Focus' RetailCart has cost you three days' revenue with nary a word. We are switching our online store to a competent and professional competitor, UltraCart. When you call, someone picks up the phone. When you email, you get a response. Simple courtesies that have monetary value to a small business. Virtual Focus operates like a scam, not a business.