We had to fire Dr. Janna Chibry, Ob-Gyn from being my wife’s primary physician. She was terminated because of the deplorable customer service from Heartland Woman’s Group, not from her own incompetence. Janna was very professional, but we simply couldn’t take the Ill treatment provided by “Kelly” her office manager, or head nurse on call, or whatever her title is.



My wife had just given birth to our second daughter a few days ago, my wife’s third cesarean and was running out of pain meds. Jenna promised my wife that she would adequately ensure proper pain management during postnatal. My wife called Heartland on Saturday morning requesting additional pain meds. Kelly returned my wife’s call and said Janna is not to be disturbed on the weekends and if my wife didn’t want to take aspirin, then to go to the emergency room to get another pain med prescription. When I heard the voicemail, I immediately called Kelly back to make sure I understood her correctly. I questioned how she could suggest we take our newborn who is hours old (and our two year old) to go sit in an emergency room with whooping cough, TB, SARS and every other germ floating around so my wife could get pain meds, or was she suggesting my wife drive to the emergency room alone while under medication after just being released from the hospital? This suggestion was absolutely absurd, insulting and ludicrous. I am hurt and furious.



My wife has never taken pills in her life (other than post-surgery) and as for me, I have never had a cold or the flu or been sick in my life and I’m 48 years old. Making us feel devalued, unappreciated and to feel like drug addicts for asking for a prescription is deplorable. Kelly refusing to contact Dr. Chibry to have her author another prescription so I could go pick it up is unacceptable. Kelly is obviously the “pride and joy” of Heartland Woman’s Group so we will not be going back there while Kelly’s professional demeanor and customer service acumen is the standard Heartland is proud of.



Don’t worry Dr. Chibry as an IT executive, I hire my own problems as well. The only difference is when someone I hire for a team I put together treats my clients or customers with the ill-respect you obviously condone, I dismiss them.



I can also see by the other review on "Yelp" for your Group that my wife and I are not the only ones who find your staff (Kelly in our case) incompetent, insensitive and audacious.

In your defense, we did and do like you, but we simply refuse to let Kelly treat us this way as we have far too much respect for ourselves.



I do not speak for my wife, this is my review of your Group's customer service.