The staff is EXTREMELY rude, and there is only one nice person I have came in contact with. I LOVE the house we are renting from them, but when I needed one thing fixed.. ONE THING the lady I talked to tried to make me feel like I was an idiot, and that I was such a burden. All she has to do is call the owner and let them decide what they want to do. I dont understand how that is SOOOO hard. I want to renew our lease, but I hope to God nothing goes wrong in the house again because I really do not want to deal with them again.