General Info

Parexel specializes in clinical trial recruitment and retention, sales lead management, teleservices, call center services, fulfillment, database management and market research. The company features a Web-enabled system for real-time tracking of sales and marketing functions in a single database. It is an application service provider that incorporates customer relationship management, sales force automation tools and enterprise relationship management into its state-of-the-art management software product. From its North American headquarters, the company manages its domestic and international clients, and its capacity is augmented through local and international partners. Parexel s headquarters in Whitehall, Pa., houses more than 100 contact center stations, business offices and its fulfillment center.