I had a medical emergency recently and had an overnight stay at a hospital. I was informed to follow up with my primary care physician immediately to have my blood levels checked to see if they were returning to normal. ( I passing out while going for a walk with my wife.) I set the appointment and blood work was drawn. Upon leaving the Doctors office and was checking out to pay my copay they informed me that my cc was declined. I informed them this was impossible because there was plenty of money in my account. They said I couldn't leave until it was paid. I was there for an hour. I finally had enough and drove to another Crossroads Medical Clinic, used the same card, same information and my copay was paid in minutes. I received a call over a week later from a tech with only partial results of my blood work and she informed me that my levels were still elevated but when I was asking more questions to try and find out more answers she became very irritated and rushed me off the phone and cold transferred me to someone else and I had to go through the entire explanation again. The main reason I went to my Primary Physician was to have my creatine kinase levels checked only with further investigation to find out that this test had been completely forgotten to be checked. I have been waiting going on two weeks without any information. I was informed to find out anything else that I would have to make another appointment and pay another copay to see the doctor that could not preform the task at hand effectively. I'm DONE with this place. I am starting from ground zero today and searching for another primary care physician and medical facility who has a little more care and professionalism than Crossroads Medical Center.

They treat long-time patients also with total contempt. The front desk staff totally screen calls, make you wait a WEEK to see the doctor, talk about patients behind their back, and should really either get a new attitude or be fired. The staff in the back are no better, they don't call patients back with test results, don't follow-up with appointment referrals, and talk about patients like they are dogs. In my opinion, AVOID this place like the plague! They think they have a monopoly being in a small town, but it won't be small long. Only go here if you have NO OTHER CHOICE.

I will never go here again. I've been twice andboth times the front desk have made me feel like a complete idiot and are SO rude and snobby. I live in white house and it's convenient location but I'll risk driving the extra few miles to another walk in next time I need to. The woman at the front desk either need to get a new job their happy at or just need a reality check. I won't step foot here again and I will spread the word. And they also don't tell you that you might have to pay with your insurance. I was completely blind sided.