My review is congruent with several others I have read about this establishment. As others have noted, this business operates dishonestly. I had purchased a snow blower online which was still under warranty. I called J&D Lawn and Tractor prior to bringing in my snow blower in for repair to confirm they would indeed service a unit bought online. They heartily said, "Of course, we are an authorized Husquavarna dealer and would be happy to service your machine." They blatantly neglect to inform you that will charge a $20 fee for service to items purchased elsewhere. While this is certainly their prerogative, they should be honest and inform you upfront. So, for $20, they lost future purchases of power equipment from a young new homeowner. Clearly they have no concept of the lifetime value of a customer. I would strongly advise against patronizing this dishonest business.