I used this facility in 2008 & 2009. I had very good experience with it, so much so that my husband bought me 2 months unlimited tanning as a gift. I had been tanning & didn't need both months at that time, I was assured that I could use 1 month then & save the other one, never was instructed about expiration ect. I called to set up my month of tanning & was told that it is under new ownership, & that she has no record of my gift certificate. She went on to say that my gift certificate that she "had no record of" was expired. She was very obnoxious & rude interrupting me as I spoke, and at no point made me feel as though my business was important to her. I had every intention of doing my normal 3 months of tanning as well as purchasing gift certificates for my daughters but there is no way I would now. There are far to many places to go tan that would appreciate my business. I'll take my money elsewhere!