Generally I avoid dealerships for service and my most recent experience illustrates why. Armed with coupons for a timing belt change, an oil change and a tire rotation, I took my 2001 CRV in to Heritage for service with the full intention of having only those services done. The total should have been in the neighborhood of $330. I received the obligatory call from the service department with a list of other things that need to be done. Without going through the entire list, most significantly I was told the water pump needed replacing and the majority of the labor for replacing the pump was already covered under the timing belt labor. There were also some belts that needed replacing. Under pressure to make a quick decision I forgot all of my training and told them to go ahead with the water pump and belt replacements. My $330 worth of services ended up costing me $864.78. Mostly I'm angry with myself. I knew better but I forgot all of my training.