I had great experience with bros Abid Allatif & Ahmad during this 2011 Hajj, i heard and read some concerns from customers that had prior experience with them but after i made my research, i realized that all companies will have some kind of complaints no matter what. i believe every company tries to do the right thing; but managing a number of people in the huge crowd during Hajj is a challenge for all. i do not believe that mistakes are meant to be intentional. All hotels, dates & airlines were as promised (which in my opinion are the important factors). Mr Abed Allatif & Ahmad had made an extra ordinary effort during this Hajj season to avoid mistakes from the past. I will definitely consider Taibah Tours if invited again to Mecca. I gave a rating of 4 because i believe there could be some improvement in the bus arrangements.