I have gone to this establishment a few times over the past eight years over the past two years since it's been under new management and noticed a huge difference in the establishment as a whole. Their new party planner was super helpful I had an event recently and she went out of her way to make sure every detail of our event was a success my kids and all their class members truly had a blast at their party. The only thing I wish is that they had more staff the ones that are working seem to be really helpful there's just not enough of them. Their monthly passes also a great value and the kids bottom line always enjoy it.

I have gone to this establishment many times over the past eight years. In the last two years it has improved so much the staff is so much more friendly they really go out of their way to help. I had an event recently and their party planner was so helpful she really went the extra mile to make sure that we were pleased with every aspect of our event. The only thing I wish is that they had more staff. The staff that is working is supper hard working just wish there was more of them. Bottom line the kids love it the birthday parties here are great and the kids always have a great time.

I love BIG ADVENTURES!!! THE NEW MANAGER TANIA ROCKS!! She's such a sweetheart, always has a smile on her face and very kid friendly!!! Take your kids to big adventures in Westfield.

I love big adventures it's awsome and I love the owner mike the manager Tonia and the worker Mikey

I've taken my daughter here many times alone & other times with our cousin who is the same age as my daughter, & they both loved it!!! Out of all the times I've been there (which is more than 15times) only once have I seen it a little less than "perfect". But when there are usually slow days & they only staff so many people to manage the whole place you kind of have to take into consideration about everything & unexpected busy days before you go negatively judging it. The staff they do have take care of everything very well very kid friendly & it's always clean given they don't have an unexpected crazy busy day with only a few employees on duty. This place is def worth taking your kids to. The price is for kids & adults are free & the whole play land area is soo big & it is even tempting for me as a parent to want to go right in & join the fun haha. But if you have smaller kids that want to go thru the big play area, then don't worry it's also built so adults big & small can easily & comfortably get around inside & enjoy the fun with their little ones. :)

I went to Big Adventures and it was an amazing place!!! I had so much fun there. It was so amazingly clean there for a busy day there, the bathrooms were clean and they were kid friendly!!! the staff were the kindest and sweetest... i would reccomend going there every day for the great prices they have there.

Having heard mixed reviews and being invited to a b-day party, I thought we would give it a try. Opening the door we had no idea what to expect - the concrete & metal edged stairs to second floor?.No one was manning the desk/shoe counter. We waited for a good 10 minutes. Saw our party and just walked in. No one ever asked us questions.Party Rooms smallfor a party of 10 kids. The HOT pizza was carried Toddler Land! Everything was soda, trash was dragged on the floor thru the room! The entire place was dirty - Children& parents were very rude.In fact the words directly from my child's mouth after we left those kids HATED me I have never heard her use the word hate before. Spotted an older man -In a ball pit with other kids - thought he could be a Father, kids came and went, said something to him and he got out & left BY HIMSELF. Bathrooms where that last place you would want your shoeless child - dirty, wet floors. Poorly marked exits - Horrible stairs. I would NEVER recommend!

Play-scape - Food - Arcade - Stuff an Animal - PartiesThe kids had a blast. The play-scape came from Adventure Land in Springfield for those who knew it; I believe it has been expanded a bit. The food available was similar to the selection in a pizza shop. They even have a "Build a Bear"-ish type area where the kids can stuff an animal for a fee. Plenty of arcade games. And of course, birthday party areas were available too.I am not affiliated with them, my family had a good time, so I wrote up this review!