Location, location, location is that why their tropical drinks are outragelousy expensive. A lot of ice filled to the top and where was the alcohol? The Manager did not agree that customers come first as he couldn't compensate for a misunderstanding on the price of a drink. You can keep the glass for only 15.99! If I were him I would have agreed that maybe there was a misunderstanding and I would only charge for half of the cost. He had a poor attitude to be in the customer service industry. Would it have made a difference on who he was dealing with as we were middle age women. I don't know....mabye. Why do I keep going back, location, location, they need some competition QUICK,