Dear Bob. I wish to express my appreciation for the prompt and outstanding customer service today. I was having a lot of anxiety about the slider treatment and the way the cord frayed. Along came Jeff and fixed the problem with efficiency and speed. I was prepared to pay for the adjustment and was pleasantly surprised when there wasn't any charge. What a wonderful treat and I will certainly pass along my experience to my many friends about your super service. I will highly recommend your store and will be in to visit soon. Again, many thanks, Eileen