I at first was very impressed by Aurora Fuel. They were the cheapest around and so friendly. I have been ordering oil from them since I moved in to my apartment. The last time I order they id not show up for 2 days. Then the proceeded to blame me as if it was my fault. Then they wanted to charge a delivery fee because of their mistake. Very unprofessional and told me "I don't have time to deal with you." I enjoyed the cheap oil but I am much more willing to take my business else where. Where a company actually cares about their loyal customers.

i am a fairly new customer, and i am so impressed with the customer care, professionalism , and friendliness. Even the driver was polite, it is winter and rather than letting all my heat out, he kindly waited outside for my check.The service was prompt and efficient. Danielle Fath of west warwick