i.e., Drove 20 miles to Rogers Engines on Monday, 11/10/14 with a Simpson Pressure Cleaner as I was advised by Simpson Cleaning Company that they fix Honda engines, if they are under warranty. The cleaner was not under warranty and I asked how long it would take to get fixed. I was advised when they had a full crew, and it would probably be Wednesday. I left a $20 cash deposit and requested to be called with an estimate before fixing. This is stated on my invoice. I called twice on Wednesday and was told "it was being looked at". I again stated that I was on a deadline since we were getting our house painted the following Monday. I was told that it usually takes a week before they look at it. If that were the case I would not have left it. I called again on Thursday and was given the same answer, "still being looked at". I was completely frustrated at this point and told them to put it back together and I would pick it up at 4:00 pm. I received a phone call at 3:00 pm stating it was done and ready for pick up. I arrived at Rogers Engines and was told the bill was $34.59 (which did not include the $20 deposit). I advised that I requested an estimate before fixing it and was told it was an hour labor, a quart of oil (which was all over the entire cleaner) a new spark plug and shop supplies. This was totally unacceptable and no way to conduct business. At this point I was not going to get my pressure cleaner back without paying. The next day (Friday) we went to start the pressure cleaner and it would not start. In checking it over, I noticed that when they put it back together they put the choke pin in backwards, and now there was gas in the oil. I called Rogers Engines and asked to speak to a Manager, who was not available. I spoke to Mike and advised him of the situation and requested our $55 back. He stated that it was like that because they were "rushed" and there would be no refund. I advised him we didn't bring it in like that and he hung up on me. The invoice states "Cleaned Carb and Service". We had to make other arrangements to pressure clean and now have a pressure cleaner that no longer works. TERRIBLE CUSTOMER SERVICE AND WORKMANSHIP. DO NOT RECOMMEND!!! local favorite, or highly recommended because