We paid TOP DOLLAR to have our piano tuned by Ted and a few days later the "C" key was sticking. We called and left him a message requesting that he return to fix the sticking key. He NEVER replied to our request. We even had Trombino Music Center call him and ask him to contact us, but he never did. WE WOULD NEVER USE HIM AGAIN. EXPENSIVE AND DOESN'T BACK UP HIS WORK.