i.e., A local favorite, or highly recommended becauseI spent a fortune with this company. They were great when they wanted me to buy the windows for the home I was building, but now that I need service they are terrible. If you are going to sell a product, you need to hire some people to answer the phone for service issues. Then you need to hire some employees to handle the service issues. I was on hold three times for 20 minutes when I called to get service. When I finally got some to pick up the phone, they told me it would it would take them 3 weeks to get their service man out to my home. I would never recommend this company.