I think Concord Pet is a GREAT store. I find the management wonderful. BUT! They are treatd like 2nd class citizens by the owners son. I have over heard him on several occasions talk to the the staff like poo. Hes a very snotty young man! This has happened at the Bear store, Glascow Store, and West Chester, PA store. Hes not very friendly to us consumers. He just looks right thru me whenever hes in the store. Trust me your not better then I am. Its a shame.