General Info

PSI Contact Center, located in West Bloomfield, Mich., and established in 1984, is a fully integrated, solution-based company offering a comprehensive range of contact center services. It offers outsourcing services, including sales and marketing, help desk and technical support, order processing and sales prospecting. It provides both inbound and outbound call management, and automated call processing services with the aid of digital telephones and data systems. The company also provides a wide range of management reports, and offers program and event enrollment services. Additionally, it provides sales lead qualification and appointment setting, prospect list development and updating of customer contact information. It has a Web-enabled contact center and trained customer service representatives that perform various tasks, such as coordination of major events, answering inquiries about orders, and providing shipping and billing production information. PSI Contact Center provides other services, such as order processing and competitive and product comparisons. It also offers Web-based services and fully automated interactive voice response call processing services.