I have been a customer of Shinco since Karl was selling appliances for Sears out of his garage! Maybe 18 years now. I have been through many different appliances and been EXTREMELY happy with each one. Never dissappointed! Often times I have bought appliances sight unseen and never been steered wrong. Every person I know of in the market for appliances, I send to Karl. He always takes care of them. Service after the sale: Also outstanding! They have very professional service people that have come to both my places of employment and my home. Always accomodating my schedule and always getting the job done. If you need something, Shinco is the best deal in town!!!!!!!