The staff at this location ruined what should have been exciting and enjoyable shopping experiences. They were not helpful when I had a return/exchange to make nor did they offer any assistance with ordering or locating an item when their store did not have it in stock. They suggested I travel to another store for the item instead of offering to have the item shipped from another location to this one, which is the most convenient for me. In a follow up visit to the store there were four staff members behind various counters, only 1 was working with a customer, and they made multiple customers who were looking to purchase items wait 10 + minutes without heading over to assist them. I think this store is a great waste as it is a beautiful and clean location with a horrid staff. The customer service at the West Farms location is far superior and I will drive the extra distance to avoid this terrible experience from repeating itself again.