I had a set appointment, 7:00pm Wednesday April 13th, for someone from Ruggero to come out and look at what I wanted done and hopefully provide me with an estimate...at 7:30 I called to find out where the individual was and did not get a returned call. Furthermore, I called twice on Thursday hoping to find out what happened. No returned call from my Wednesday evening message, the two I left on Thursday and the one from Friday. Apparently they are very busy and do not need additional work, good for them. I would not recommend them since they are not able to keep appointments and or return phone calls.